- Business Cards - Present and receive cards with both hands. Never write on a business card of put it in your wallet or pocket. Carry a small card case.
- Hand Shakes - Meetings start with the shaking of hands and a slight nod of the head. Be sure not to be overly vigorous when shaking hands as the Chinese will interpret this as aggressive. Physical contact should be avoided - especially when doing business. The only circumstance in which it may take place is when a host is guiding a guest. Even then contact will only be made by holding a cuff or sleeve. Be sure not to slap, pat or put your arm around someone's shoulders.
- Persuasion - There may be sensible and intellectual discussions, but individuals know their place in the team or organization (hierarchy), e.g., contributing or deciding role. They know when to stop or when pushing too hard may be offensive or counterproductive.
- Confrontation - Chinese avoid confrontation altogether. This is done to save face and preserve group harmony (as confronting can translate to there being a winner and a loser). Individuals should discuss different viewpoints and try to build consensus. This holistic culture does not compartmentalize work and personal feelings. Its important to note everything is personal.
- Compromise - Chinese know what they want and are willing to compromise. ‘Give and take' is a means to achieve harmony in Chinese culture. As such, compromise is not considered weak or giving in.
- Revisiting agreed items or terms - It is not unusual for Chinese to revisit items previously discussed and agreed upon, and try to renegotiate. If this happens, graciously enter into talks, be flexible and well prepared for what you are willing and unwilling to do, and prepare your organization that there may have to be changes.
http://www.kwintessential.co.uk/etiquette/doing-business-china.html. Accessed on July 18, 2008.
http://www.ventureoutsource.com/contract-manufacturing/benchmarks-best-practices/executive-management/china-how-to-negotiate-and-other-chinese-business-practice. Accessed on July 18, 2008.
